{"id":26739,"date":"2026-07-27T11:39:33","date_gmt":"2026-07-27T04:39:33","guid":{"rendered":"https:\/\/coffiona.vn\/chinh-sach-van-chuyen-doi-tra\/"},"modified":"2026-09-25T15:38:16","modified_gmt":"2026-09-25T08:38:16","slug":"chinh-sach-van-chuyen-doi-tra","status":"publish","type":"page","link":"https:\/\/coffiona.vn\/en\/chinh-sach-van-chuyen-doi-tra\/","title":{"rendered":"Shipping and Return Policy"},"content":{"rendered":"
\n

Coffiona understands that transportation and logistics play a crucial role in the supply chain and directly impact the business performance of its partners.<\/p>\n

Therefore, Coffiona always strives to organize deliveries on schedule, provide all necessary information, and coordinate with partners in the process of inspection, acceptance, and handling of any arising issues. This policy is built on the principles of transparency, cooperation, and is appropriate for the specific characteristics of B2B distribution activities<\/p><\/blockquote>\n

1. Purpose<\/h2>\n

This policy aims to:<\/strong><\/p>\n

    \n
  • Establish a unified system for goods delivery and receipt within the Coffiona system.<\/li>\n
  • Ensuring the legitimate rights and interests of Coffiona and its partners.<\/li>\n
  • Minimize risks during transportation and delivery.<\/li>\n
  • Establish an effective coordination mechanism for handling returns or exchanges of goods.<\/li>\n<\/ul>\n

    2. Principles of transportation<\/h3>\n

    Coffiona handles the delivery of goods according to the following principles:<\/p>\n

      \n
    • Delivery will be made according to the terms agreed upon by both parties.<\/li>\n
    • Provide all necessary documents related to the order as required.<\/li>\n
    • Coordinate with shipping companies and partners to ensure a smooth delivery process.<\/li>\n
    • We encourage partners to check the condition of the goods immediately upon receipt.<\/li>\n<\/ul>\n

      3. Goods delivery and receipt<\/h3>\n

      3.1. Delivery time<\/strong><\/p>\n

      Delivery times are determined by agreement between Coffiona and its partner, or according to a schedule confirmed by both parties.<\/p>\n

      In the event of unforeseen circumstances such as weather conditions, transportation incidents, natural disasters, or other reasons beyond our control, Coffiona will proactively inform and coordinate with its partners to adjust delivery times accordingly.<\/p>\n

      3.2. Inspection upon receipt of goods<\/strong><\/p>\n

      To protect their interests, partners should:<\/p>\n

        \n
      • Check the quantity of goods.<\/li>\n
      • Check the product type.<\/li>\n
      • Check the condition of the outer packaging.<\/li>\n
      • Check for any unusual signs (if any).<\/li>\n<\/ul>\n

        If any problems are discovered during the delivery process, partners should record the situation and notify Coffiona as soon as possible so that they can work together to resolve the issue.<\/p>\n

        4. Return and exchange policy<\/h3>\n

        Returns and exchanges are considered based on the cause of the issue, the actual condition of the product, and agreements between Coffiona and its partners.<\/p>\n

        Coffiona will cooperate in reviewing returns and exchanges in appropriate cases, such as:<\/p>\n

          \n
        • The wrong type or specifications of product were delivered compared to the confirmed order.<\/li>\n
        • The quantity delivered was less than stated on the delivery receipt.<\/li>\n
        • Goods showing signs of damage or non-conformity at the time of delivery and receipt are fully documented.<\/li>\n
        • Other cases may be subject to agreement between the parties or as stipulated by law.<\/li>\n<\/ul>\n

          5. Cases not covered by the return\/exchange policy.<\/h2>\n

          To ensure transparency and fairness, Coffiona may refuse exchanges or returns in cases such as:<\/p>\n

            \n
          • Goods are damaged due to improper storage, warehousing, or misuse after the recipient has received them.<\/li>\n
          • The product’s packaging, labeling, or original condition has been altered due to reasons not attributable to Coffiona or the manufacturer.<\/li>\n
          • The partner failed to provide the necessary information or documents to verify the incident.<\/li>\n
          • Other cases are not within Coffiona’s scope of responsibility as stipulated by law or by agreement between the parties.<\/li>\n<\/ul>\n

            6. Return and exchange process<\/h3>\n

            When a return or exchange request arises, Coffiona and its partners will coordinate through the following steps:<\/p>\n

            Step 1. Receiving the request<\/strong><\/p>\n

            Record information about the product, order, and the details of the return\/exchange request.<\/p>\n

            Step 2. Verification<\/strong><\/p>\n

            Examine delivery records, documents, images, and related materials to determine the cause.<\/p>\n

            Step 3. Evaluation<\/strong><\/p>\n

            Identify the scope of responsibility of each party and propose appropriate solutions.<\/p>\n

            Step 4. Implement the plan.<\/strong><\/p>\n

            The parties shall cooperate in implementing exchanges, returns, replenishment of goods, or other solutions as agreed upon.<\/p>\n

            7. Applicable Terms<\/h3>\n
              \n
            • This policy applies to orders placed with Coffiona.<\/li>\n
            • Each case is reviewed based on records, documents, and the actual condition of the goods.<\/li>\n
            • Returns and exchanges are not automatically granted in all cases, but depend on the verification results and agreements between the parties.<\/li>\n
            • Coffiona may update this policy to reflect its business operations and legal regulations from time to time.<\/li>\n<\/ul>\n

              A message from Coffi ona<\/strong><\/p>\n

              Coffiona views each order not just as a delivery operation, but as the beginning or continuation of a long-term partnership with its partners.<\/p>\n

              We always strive to organize transportation professionally and transparently, and are ready to cooperate in handling any issues that arise in a spirit of goodwill and responsibility. In this way, Coffiona aims to build an efficient distribution system with its partners, minimizing risks and fostering trust in every transaction.\n<\/p><\/div>\n","protected":false},"excerpt":{"rendered":"

              Coffiona understands that transportation and logistics play a crucial role in the supply chain and directly impact the business performance…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-26739","page","type-page","status-publish"],"yoast_head":"\nShipping and Return Policy - Coffiona | H\u1ec7 sinh th\u00e1i ph\u00e2n ph\u1ed1i c\u00e0 ph\u00ea<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/coffiona.vn\/en\/chinh-sach-van-chuyen-doi-tra\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Shipping and Return Policy\" \/>\n<meta property=\"og:description\" content=\"Coffiona understands that transportation and logistics play a crucial role in the supply chain and directly impact the business performance...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/coffiona.vn\/en\/chinh-sach-van-chuyen-doi-tra\/\" \/>\n<meta property=\"og:site_name\" content=\"Coffiona | H\u1ec7 sinh th\u00e1i ph\u00e2n ph\u1ed1i c\u00e0 ph\u00ea\" \/>\n<meta property=\"article:modified_time\" content=\"2026-09-25T08:38:16+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/coffiona.vn\\\/en\\\/chinh-sach-van-chuyen-doi-tra\\\/\",\"url\":\"https:\\\/\\\/coffiona.vn\\\/en\\\/chinh-sach-van-chuyen-doi-tra\\\/\",\"name\":\"Shipping and Return Policy - 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